Refund Policy

1. Overview

This Refund Policy describes how refunds are handled for paid features on Seerty, the online resume builder available at seerty.com (the "Service"), operated by an individual developer ("we", "us", "our"). Payments for paid exports and other premium features are processed by our payment provider, Paddle. All amounts are charged at the time of purchase and grant you additional export credits or premium entitlements as shown on the pricing page at checkout.

2. Digital Goods

Paid features on Seerty are digital goods delivered immediately upon successful payment — for example, export credits are added to your account and can be used right away to download PDFs. Because delivery is instant and irreversible once consumed, refunds are governed by the eligibility criteria below rather than a right of return.

3. Eligibility for Refunds

A refund may be requested only within 3 days of purchase and only if you have not used any of the features included in the paid plan. Both conditions must be met — the request must be made on time and the paid plan must be entirely unused. Specifically:

• Unused purchases within 3 days are eligible — if you request a refund within 3 days of purchase and none of the exports or other paid entitlements from the order have been consumed, we will approve a full refund.
• Used purchases are not eligible — once you have used any feature of the paid plan (for example, an export credit from the order has been consumed and a PDF generated and downloaded, or any other premium entitlement has been used), the order is considered delivered and is not refundable, even if the request is made within 3 days.
• Requests after 3 days are not eligible — once more than 3 days have passed since the purchase, the order is not refundable, whether or not any export credits or entitlements were used.
• Free exports are not refundable — the free export included with every new account has no monetary value.
• Duplicate or accidental purchases — contact us within 3 days; if unused, we will refund the duplicate order.

After the 3-day window, or where any paid feature has been used, refunds are granted only where required by applicable law or at our sole discretion for exceptional circumstances (for example, a proven technical failure that prevented delivery).

4. How to Request a Refund

To request a refund, contact us through the contact page at seerty.com/contact within 3 days of your purchase. Please include the email address associated with your Seerty account and, if available, your Paddle order or transaction ID. We will confirm receipt within 2 business days and let you know whether the request is approved.

You may also contact Paddle directly — as the Merchant of Record, Paddle can assist with billing inquiries and refund requests for orders it has processed, subject to its own terms and applicable law.

5. Processing and Timing

Approved refunds are issued to the original payment method via our payment provider. Depending on your bank or card issuer, the credit will normally appear within 5–10 business days after the refund is processed. When a refund is issued, any export credits or premium entitlements granted by the refunded order are revoked from your account.

6. Exceptions and Abuse

We may deny refund requests that appear fraudulent, abusive, or in breach of our Terms and Conditions — for example, repeated purchases followed by refund requests after consuming exports, or attempts to circumvent export limits. Nothing in this policy limits any statutory rights you may have under the laws of the Hashemite Kingdom of Jordan, your country of residence, or applicable consumer protection law (including EU withdrawal rights where they apply and have not been waived by immediate digital delivery).

7. Changes to this Policy

We may update this Refund Policy from time to time. When we make material changes, we will update the "Last updated" date above. Continued purchases after changes take effect are subject to the revised policy. The version in effect at the time of your purchase governs that purchase.

8. Contact

If you have questions about this Refund Policy or need help with a purchase, please reach us through the contact page at seerty.com/contact.